All new patients are require to have a face to face consultation prior to booking any procedures to discuss their current physical, emotional and mental health status, recent life changes, expectation and/or procedure suitability. New Patient Screening includes; • Past medical and surgical history • Current medications, supplements and natural therapies • Allergies If you have a current medical summary from your General Practice please bring this to your appointment or if you have a My Health Record please ensure your regular GP uploads a current health summary.

Consultation appointments for services; • Patients who are booking consultation appointments who have not previously attended the clinic should telephone the clinic to ensure the service they require is provided by the clinic and to ensure appointment availability, time allocated and any preparation required prior to booking . • All new patients should arrive 10 minutes early as they will need to complete a new patient forms and will also need to provide their Medicare card for 'Bulk Billed' consultationsand and photo ID to confirm name and date of birth. • Patient appointment times include additional time to ensure the patient has adequate time to ask questions and seek clarification on any information or instructions provided. Please see 'Appointment and Booking Policy'

Procedure bookings for services; • Patients who are eligible for procedures will be advised of appointment availability, time allocated and any preparation required prior to booking . • All patients should arrive 10 minutes early as they will need to complete procedure consent forms prior to the procedure being performed (unless online forms are available). • Booking fees may apply to procedure appointments to secure the appointment and purchase required products and equipment. • Medicare rebates may apply to some procedures • Booking fees are nonrefundable to cover running costs and loss of income as this appointment could have been allocated to another patient. Procedure Eligibility Criteria includes; • Age • Intellectual/mental capacity and ability to consent • Financial capacity and ability to pay • Social and lifestyle factors • Capacity to comply with pre and post care Please see 'Appointment and Booking Policy'

Consultation appointments can be cancelled or rescheduled by phoning the clinic only • Cancellations of consultation appointments without booking fees can be made on the day and will be recorded in your file as cancelled. • Cancellations of consultation appointments with booking fees must be made with >24 hours notice to receive a booking fee refund, all cancellations with less than 24 hours notice or nonattendance will result in a loss of booking fee to cover the clinic loss of income and be recorded in your file. • Failure to cancell or reschedule will result in a DNA (Did Not Attend) and will be documented in your file, 3 DNA will result in clinic discharge and you will not be able to book any future appointments. Procedure appointments can be cancelled or rescheduled by phoning the clinic only • Cancellations of procedure appointments without booking fees can be made >48 hours notice and will be recorded in your file as cancelled. • Cancellations of procedure appointments with booking fees must be made with >72 hours notice to receive a booking fee refund, all cancellations with less than 24 hours notice or nonattendance will result in a loss of booking fee to cover the clinic loss of income and be recorded in your file. • Patients can reschedule once only between 24-72 hours and the appointment must be rescheduled within 2 weeks without losing their booking fees. Please see 'Appointment and Booking Policy'